swiftbay Order & Shipping Policy

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Thank you for choosing swiftbay. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we handle orders, what shipping options are available, and what you can expect from the moment you check out until your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders received after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and shipped only Monday through Thursday, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Transit estimates start once your order leaves our facility. During peak holiday periods or severe weather events, delivery may take slightly longer than the estimates shown.

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International Shipping

swiftbay currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees when they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

Once your order has been dispatched, you will receive an automated shipping confirmation email containing a tracking link and carrier details.

If you do not receive a tracking number or see tracking updates within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after you place your order.

• If you need to update your shipping address or change your order, please contact us within 1 hour of placing it at support@swiftbay.cyou.
• We will make every effort to accommodate your request, but once an order has been handed to the shipping carrier, we are unable to change the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please contact our team:

• Official Business Name: swiftbay
• Customer Support Email: support@swiftbay.cyou
• Customer Support Phone: 13367569449
• Physical Business Address: 166 WESTMONT DR, Winston Salem, NC 27104, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST